Tutorials Salesforce

How to use Chatter in Salesforce

By PortifyLead · Updated 11 October 2026
Salesforce screen from the video: Type @ and a name, then pick the person from the list.
The steps below in 38 seconds, recorded in a Salesforce test account. The video loads from YouTube when you press play.

How do I post and mention someone in Salesforce Chatter?

Open the record, click the Chatter tab, click Share an update and write your post. Type @ and a name to mention a colleague, then click Share. Under the post, click Like, or write a comment and click Comment.

  1. Open the record, for example a contact.
  2. Click the Chatter tab next to Activity.
    Salesforce screen for step 2: Click the Chatter tab next to Activity.
  3. Click Share an update and write your post.
  4. Type @ and a name, then pick the person from the list.
    Salesforce screen for step 4: Type @ and a name, then pick the person from the list.
  5. Click Share. The post appears in the feed.
  6. Click Like under the post.
  7. Write a comment and click Comment.
    Salesforce screen for step 7: Write a comment and click Comment.

A mention does not grant access to a record. Mentioning yourself does not send you a notification.

Source: Salesforce’s @Mention People and Groups in Chatter Posts and Comments help article, checked 11 October 2026.

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