Tutorials HubSpot

How to create a ticket in HubSpot

By PortifyLead · Updated 27 September 2026
HubSpot screen from the video: Click Create. The ticket is saved and linked to the contact.
The steps below in 48 seconds, recorded in a HubSpot test account. The video loads from YouTube when you press play.

How do I create a ticket in HubSpot?

Go to CRM, then Tickets, click Add tickets and Create new. Name the ticket, check the pipeline and status, set a priority, associate the contact and click Create.

  1. Go to CRM, then Tickets.
  2. Click Add tickets, then Create new.
    HubSpot screen for step 2: Click Add tickets, then Create new.
  3. Name the ticket and describe the request.
  4. Check the pipeline and status, then set the priority.
    HubSpot screen for step 4: Check the pipeline and status, then set the priority.
  5. Associate the ticket with the contact who asked.
    HubSpot screen for step 5: Associate the ticket with the contact who asked.
  6. Click Create. The ticket is saved and linked to the contact.
    HubSpot screen for step 6: Click Create. The ticket is saved and linked to the contact.

Free accounts have one ticket pipeline, the Support Pipeline, and cannot add custom pipelines. Its default statuses are New, Waiting on contact, Waiting on us and Closed.

Source: HubSpot’s Set up and customize pipelines help article, updated 8 September 2026, checked 27 September 2026.

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